Contact us
Email us and we'll reply as soon as we can, usually within one working day.
[email protected]Please include your restaurant's name and what you were doing when the problem happened.
Common questions
How do I get an account?
Restaurant accounts are set up by BinaMenu. Email us with your restaurant's name and we'll create it. The owner then adds employees (cashiers, waiters…) from the app and chooses what each one may use.
I forgot my password
Ask the restaurant owner to set a new one (My restaurant → Employees), or email us if you are the owner.
"This device is waiting for approval"
For security, each new device must be approved. Ask the owner to allow it.
Kitchen printers
Add each kitchen in Kitchens & printers and choose its printer on the computer that prints. New items on an order then print straight to their kitchen. Phones and tablets print through the system print window.
Does it work without internet?
Yes. Taking orders, printing and records keep working offline and sync to your other devices as soon as you're back online.
Backups
The owner can make encrypted backups from My restaurant → Backup & restore, share the file, and restore it later. Only that restaurant can open its backups.
Deleting your data
Email us from your account's email and we'll delete your account or your restaurant's data within 30 days. See the Privacy Policy.
پشتگیری
بۆ هەر یارمەتییەک ئیمەیڵ بنێرە بۆ [email protected] — ناوی ڕێستۆرانتەکەت و کێشەکە بنووسە.
هەژمار
هەژماری ڕێستۆرانت لەلایەن BinaMenu دروست دەکرێت. خاوەنی ڕێستۆرانت کارمەندان زیاد دەکات و دیاری دەکات هەریەکە چی بەکاربهێنێت.
وشەی نهێنیت لەبیرچووە؟
داوا لە خاوەنی ڕێستۆرانت بکە وشەی نهێنیی نوێت بۆ دابنێت، یان ئەگەر خۆت خاوەنیت ئیمەیڵمان بۆ بنێرە.
پرینتەری چێشتخانە
لە «چێشتخانە و پرینتەرەکان» هەر چێشتخانەیەک زیاد بکە و پرینتەرەکەی لەسەر ئەو کۆمپیوتەرە هەڵبژێرە کە چاپ دەکات.
بێ ئینتەرنێت؟
بەڵێ، وەرگرتنی داواکاری و چاپکردن بێ ئینتەرنێت کار دەکەن و دواتر هاوکات دەبن.